FAQs

Mobile Phone FAQs

FAQs
Can I change if I’m still in a contract?

You can take out a new contract but you will be liable for the line rental on your existing contract for the remainder of the contract period. You will need to call you existing provider to advise you want to cancel the contract they usually require a 30 day notice period.

N.B. If you cancel you current contract you will be liable for remaining line rental up to the contract anniversary date.

How do I keep my number?

If you take out a new contract on the same network then you will have to take a new mobile number and cancel your existing contract. If you take a new contract on a different network you can keep your existing number.

When will I get my new phone?

Normally your new handset will be delivered within three working days.

What is a handset serial number?

The serial number on your handset is also known as the ‘IMEI’ it’s normally found underneath the battery. It’s a good idea to keep a note of this number in case your phone is ever lost or stolen.

N.B. you can retrieve this number by entering *#06#.

What is a ‘PUK’ code?

The PUK code stands for ‘Pin Unlock Code’ and will need to be entered if you’ve locked your SIM by repeatedly entering the wrong PIN code. You will need to phone your network provider customer services for you PUK code to unlock your SIM.

© Copyright 2010 Cubittswitch. All Rights Reserved. Powered by movewithus.

Lines open 9am – 8pm Monday to Friday and 10am – 4 pm on Saturday.  Calls are recorded and charged at national rate. The savings illustrated are based on a customer who currently buys their electricity from their local supplier and their gas from British Gas, who have also changed their payment method from cash/cheque on receipt of bills to monthly direct debit. Consumption amounts used in this illustration are based on OFGEM stated consumption details for the average household using 3,300kwh of electricity and 20,500kwh of gas per year. Figures correct as of 2nd March 2007.

Cubittswitch is part of Cubitt & West Estate Agents, part of the Arun Estate Agencies Group. Registered Office. St, Leonard’s House, North Street, Horsham, West Sussex, RH12 1RJ.  Registered No. 2597969. The Arun Estate Agencies Group is an associated partner of switchwithus, a trading name of movewithus - the UK’s leading property services group.

Home | Cheap gas and electricity | New locks | Cheap broadband deals | Switch mobile phones | Cheapest home phone contract